We are the specialists in Lenovo maintenance services

From Lenovo servers to Lenovo desktop computers and laptops, you can protect your IT hardware on a company-wide basis or a one-to-one level with EPD Asia Pacific. And from specialist remote support to certified engineers arriving within 4 hours of a call-out, it pays to have the peace of mind of EPD Asia Pacific on your side.

Want to protect your business long-term by extending the current time on your warranty? Or maybe you want to increase the current Service level to suit your business with a Warranty Uplift on a newly bought Lenovo machine that’s still in its base warranty. Perhaps you need our Post-Warranty option where you renew the expiring warranty on older Lenovo hardware. Or you might have multiple machines and want to add more and need the reassurance of one simple agreement that covers everything with robust predictive maintenance and repair support. In that case, our ServiceSuite Maintenance Contract is the ideal choice.

Need Lenovo software support? Find out more.

Whatever your reasons for protecting your commercial interests, EPD Asia Pacific can help. If you’re unsure what your exact Lenovo needs are, we are more than happy to help, so why not contact us today.

Lenovo Gold Business Partner 2015

YourService Pack Options

As certified Lenovo specialists, EPD Asia Pacific offer a wide range of pre-packaged services, available in a variety of configurations to suit your needs and your budget.

Option 1

In-warranty Lenovo Service Pack

Upgrade or extend your current warranty on new Lenovo hardware

With EPD Asia Pacific, you can upgrade or extend the warranty of your new Lenovo hardware, anytime within 12 months of purchasing your equipment. You can choose to extend your warranty to a 3, 4 or 5 year upgrade to your original base warranty.

Want to know more about our Lenovo In-warranty option? Read our FAQs.

Option 2

Post-warranty Lenovo Service Pack

Renew the warranty on your Lenovo hardware

You can choose EPD Asia Pacific’s Post-warranty option, either when your existing manufacturer warranty is coming to an end or when you’ve come to the end of an In-warranty upgrade term with us. You can also choose between our 1 year or 2 year options, depending on your needs.

Want to know more about our Lenovo Post-warranty option? Read our FAQs.

Option 3

Why take out a maintenance contract today?

A Lenovo ServiceSuite Maintenance Contract from EPD Asia Pacific is:

  • easy to buy and maintain
  • one simple contract between you and Lenovo
  • straightforward with annual prepaid invoicing
  • delivered with a renewal reminder
  • delivered with the option to buy a Committed Fix – where engineers are guaranteed to answer call-outs within 4 hours

Lenovo ServiceSuite Maintenance Contract

Enhanced technical support for your hardware and software

Have multiple machines or want to add and cover more machines? Need one simple solution for an IT system that’s evolved with your business over time? Then the Lenovo ServiceSuite Maintenance Contract from EPD Asia Pacific could be the option for you.

The smart way to keep all of your IT system running smoothly and reduce the need for repairs, it can offer machine repair, preventative and predictive maintenance, error analysis and remote support, problem and engineering change management and system defect voice support.

Our Lenovo ServiceSuite Maintenance Contract suits organisations that:

  • have older hardware
  • own hardware not supported by the Service Pack
  • run high-end servers
  • have multiple hardware systems
  • maintain a custom-built system
  • require a customised level of service
  • need an easier way to manage expiry dates and add new machines and new configurations on
  • have a large number of machines

Multi-country Maintenance

Wherever you're based in the world, no matter how many locations you operate in, EPD Asia Pacific can help with comprehensive global IT support.

EPD Asia Pacific offers worldwide hardware and software support that includes:

  • Hardware and software maintenance agreements
  • Hardware Service Pack In-warranty upgrades
  • Software Service Pack In-warranty upgrades
  • Hardware Service Pack Post-warranties
  • Software Service Pack Post-warranties
  • Hardware Multivendor. Multi-manufacturer Post-warranties

Want to find out more? Contact us now.

Like more advice?
Call us on + 61 1300 344 274 or email us now.

Lenovo Software services

Remote support keeps software performing

There’s an easy way to prevent software problems letting your business down – take out Software Services Upgrade or Software Services Post Warranty today. You’ll get remote technical support, which means there’s a virtual IT expert by your side whenever you need one.

Keep your software running smoothly with features including problem determination, problem resolution, performance and capacity management, and preventative care.

EPD Asia Pacific’s Lenovo Software support features:

  • Remote technical support for System x and Storage (1 or 3 year options)
  • Support line for MS Windows or Linux on System x (1 or 3 year options)
  • Support line for VMware (1 or 3 year options)
  • Support line for Linux

Want to know more about Europlus Direct’s Lenovo Software support? Read our FAQs

Not sure what you need?

Here at EPD Asia Pacific, we understand that trying to protect your IT equipment can be daunting. But don’t worry, we’re here to help, so just let us know how we can help you.

  • * Mandatory

By submitting your details above, you consent to us processing your information
in accordance with our Privacy Statement.

Want to protect your IT system in one easy step?Then call us today on

1300 344 274 / +61 (0) 2 9126 8180

Contact Us